Shipping - All products purchased from Performance Automotive Lighting are giving a tracking number once the order has shipped and are insured through the carrier, included within total shipping costs. All orders are fulfilled within 1-3 business days of being placed, however this may be extended during peak seasons or holidays. Some products purchased from our store may require additional manufacturing lead time, which will receive additional communication regarding expected fulfillment.
Occasionally parts ordered through our site are shipped directly from the manufacturer, which may result in multiple packages arriving for a single order. In this case, tracking numbers for each package will be provided once orders are fulfilled.
Lost Packages – if tracking information shows that the package has been delivered and you have not received your package, you must notify the carrier immediately and notify us within 21 days of the marked delivery date so we can work with the carrier on recovering the package. Please note that this is generally the policy of the carrier and that credit is not always issues by the carrier until the process is complete. Unless insurance is selected at checkout, replacement parts or refunds will not be processed until the carrier approves the claim.